valencia welcomes disney institute professional development program

Disney Institute is bringing its renowned professional development program, “Disney’s Approach to Quality Service,” to Valencia Community College, West Campus Special Events Center (Building 8), on Thursday, September 16, 2010. The full-day event will give area professionals an opportunity to “experience the business behind the magic.” The program will give participants new ideas for creating a service-driven organization that delivers excellence.

“Delivering great service is critical for companies looking to survive and prosper in these turbulent economic times,” said Jeff James, vice president for Disney Institute.  “This program is a rare opportunity for business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge.”

The full-day “Disney’s Approach to Quality Service” program will give participants an ‘insider’s look’ at business practices that have helped Disney consistently rank as one of the world’s most admired companies and brands.  Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research, and service standards.

“In an era where everyone is competing for business and market share, excellent customer service isn’t a luxury, it is mission critical,” James said.  “This program is made for organizations – large and small – that are looking to create a service experience that exceeds customer expectations and drives repeat business.”

Program registration is $399 per person and includes all course materials, continental breakfast, lunch, and parking. Early-bird registration is $359 per person, before September 1. For more information or to register, call 407-582-6688 or

Source: Carolyn McMorran – Valencia Community College, Valencia News, Wednesday, August 18, 2010,



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